Privacy policy

We respect the privacy rights of our customers and recognise the importance of protecting the information collected about them. This section is about how we collect, store, and use the personal information you provide to us.

We collect personal information about you when you register or subscribe for one of our services, place an order, use our online services, interact with us such as via social media, ask for information or assistance, give us a testimonial or a feedback, comment on our blog, enter competitions or special promotions, sign up for our special offers or other updates. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, the type of browser you use (such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.



Cookies are small files which are stored on a user’s computer. They are designed to collect information about your use of our online services. Most  websites use cookies. Cookies help Milan Shopping remember who you are and other information about your visits. Once the cookie has been read, the data can be retrieved and used to customize the web page appropriately, in a way that matches your interests.

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file that stores cookies.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information by means of cookies. Further information about cookies can be found at



If you use any of our services, set up, look at or change your account details or contact our Customer Service team, we will record your personal details.

Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing; (ii) credit checking; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification; (v) debt collection; (vi) safety, security, administrative and legal purposes; (vii) marketing information; (viii) advertising and marketing for us and third parties; (ix)  customer surveys; (x) customer service and to help us in any future dealings with you; (xi) where required by law or in connection with legal proceeding or disputes; and (xii) any other uses set out in the terms and conditions for use of our services.

Testimonials: If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Comments and reviews submitted online: If you submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Mobile numbers: When you contact our services by mobile, we may keep your mobile phone number.

Social networks: If you follow us or interact with us on any of our social media platforms, such as Instagram or Facebook, information you provide will be subject this privacy policy.

Customer surveys: Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services.



Your personal details are kept strictly confidential and not passed on to commercial third parties. By purchasing an item either in person or on our website, you agree to be contacted by Milan Shopping via email or post with promotional material. You can opt to unsubscribe from our mailing list at any time.