Shipping & returns

 

SHIPPING

The following shipping charges will automatically be added to your purchase:

 

UK SHIPPING

UK flat shipping rate £7

UK purchases over £500: free delivery

Delivery estimate: 3 working days

All UK deliveries require signature

 

LONDON URGENT DELIVERY

Please let us know if you require an urgent delivery as we can arrange same day or next day delivery for London with Addison Lee – additional charge dependent on postcode.

 

INTERNATIONAL SHIPPING

The following shipping charges will be automatically added to your purchase when you input your address and select your country.

All international shipping require signature.

 

EUROPE

Europe flat shipping rate £18

Delivery estimate: 7 working days

This rate applies to the following countries:

Andorra, Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Russia, Romania, Spain, Slovenia, Sweden, Switzerland, Turkey.

 

World Zone 1

World Zone 1 flat shipping rate: £20

Delivery estimate: 7-10 working days

This rate applies to the following countries:

Antigua, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, Saudi Arabia, Singapore, South Africa, Thailand, United Arab Emirates, United States of America, and Virgin Islands.

 

World Zone 2

World Zone 2 flat shipping rate: £22

Delivery estimate: 10 working days

This rate applies to the following countries:

Australia and New Zealand

 

 

OUR RETURN POLICY – GENERAL

We have a 100% customer satisfaction guarantee.

You have the right to return our goods within 14 days from the day after you received your item. Please contact us before you make any returns.

Products are returnable at customer’s expense. We recommend using a signed for delivery method.

We cannot accept responsibility for parcels lost in transit.

Any item purchased must be returned to our office address:

Milan Shopping

2 Lansdowne Row

London

W1J 6HL

UK

Provided the goods have never been used, are free from any damage and have all tags attached, you are eligible to be refunded in full within 10 working days.

If the item returned comes back damaged due to insufficient packaging and parceling, we have no choice but to return the item to you with no refund.

 

RETURN POLICY – ONLINE PURCHASE

You have the right to return our goods within 14 days from the day after you received your item.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

 

RETURNS OF FAULTY GOODS WITHIN 30 DAYS OF PURCHASE

If you return a faulty good within 30 days from the date of purchase, you are entitled to a free repair of the item.

 

RETURN OF GOODS NOT BOUGHT ONLINE, IN PERFECT CONDITIONS AND WITHIN 30 DAYS OF PURCHASE

If you return an item not bought online that is new, unused and in perfect conditions within 30 days from the date of purchase, you are entitled to a credit note for the value of the same.